Return Policy

We do not accept returns on specialty coffee due to its perishable nature. We do not offer exchanges as our specialty coffees are roasted to order and delivered fresh.

  • Wrong Grind Type

    In the rare event you receive the wrong grind type, please contact us at your earliest convenience and provide us a photo. We will process a new order for you and place it on priority, when approved.

  • Damaged/Unbrewable Deliveries

    In the rare event you receive your order and the bag, or the coffee beans, has been damaged in any way, please contact the shipping carrier and file a claim.

    We are not responsible for damage that may occur during the shipping process. Our orders leave the roasting facility with care.

  • Merchandise Refund Policy

    All merchandise undergoes a 3-point quality check, ensuring the print is of high quality and correct. Please ensure you're ordering the correct size. Refunds and exchanges are not allowed for incorrect order size.

    In the rare event there's a manufacturing error, please contact us within 15 days and provide a photo so we may assess the error. A refund or exchange will be given upon your request, when approved. In the rare event your order arrives damaged, please contact the shipping carrier and file a claim. We are not responsible for damage that may occur during the shipping process.